Monthly Archive: August 2018

COMMUNITY MANAGEMENT IN A NUTSHELL

Indeed, the term is very popular, but, what’s community management? COMMUNITY MANAGEMENT 101 Community management is the art of establishing and managing relationships in the online realm. By actively managing customers and potential audiences, it’s …

CUSTOMER SERVICE IN THE 21ST CENTURY

WHAT IS CUSTOMER SERVICE AND WHY IT IS IMPORTANT Customer service as defined by Salesforce is the support given to the customers both before and after they purchase products or services. A good customer service …

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